Ha, to think that two weeks have already passed since I left ING. Well, I would say that the three months or so I spent there were not in vain even though the pay was horrendous. I have come to know a few nice people and it was sad to leave them (although all feelings of sorrow were dismissed immediately upon waking up at 10.00 am the next Monday, instead of 6.30). Still, I was glad to leave because of the extremely tedious and not to mention monotonous pace of my latest ‘assignment’, which took up most my time for the last month of my stay. The said task was as follows:
1) Examine all the personal folders of almost everyone in ING and ensure they were all up to date with the latest documents (promotion letters, annual increment notifications, and performance bonuses). Report any anomalies and correct them. Even though I did not go through the senior managers’ files, the total amount of files was at least 900.
2) Transfer said files into brand new orange files made of plastic. These files had extremely sharp edges and not a day went by when I didn’t cut at least one finger on them.
3) Arrange said files in alphabetical order back in their respective cabinets.
Of course, there were problems that made my job much more troublesome. At least one quarter of the files were missing, lost, currently held by someone, etc, forcing me to hunt them down. Sometimes, someone would want to borrow one of the files, and quite often, he/she would not bring it back unless I asked for it. Some employees had missing documents that I had to search for (and usually never find). Luckily I had help, as my boss was kind enough to hire an extra pair of hands. The first girl, Emily was really efficient. She could file much quicker (and more neatly) than I could, she was good at arranging the files in order very quickly, and she knew where to find the next stack of files without me following her around. Unfortunately, Emily had to quit in order to continue her studies, and her replacement, some fat Indian girl was much worse. She did such a bad job at filing, that I was forced to redo some of the files. This really wasted a lot of time. Eventually, she left too, to get married, leaving me to continue.
After one month of filing, I had to label every single file with 5 labels (one for each section of the file). The first batch of labels were uncut, forcing me to cut each one separately by hand (all the chopping boards or guillotines used to cut paper were either in use or broken, so I had to rely on scissors). Eventually, I managed to acquire precut labels, so all I had to do was print the titles. This of course came after spending almost 4 hours wandering around the heart of KL looking for a stationary shop that sold them. Unfortunately, the only printer capable of printing on those labels was used by my colleague so I had to wait till lunch breaks to use her printer. Eventually, I did manage to label all the files just before my final day. Whew!
So what have I learned?
· The folk at ING did not make full use of my abilities. I started out doing professional tasks like making organizational charts, and doing head counts. Ended up doing mundane, brain-dead filing.
· I got to know the salaries of 90% of the employees; along with their company history (it was amusing to read some of their warning letters, even though I was not supposed to).
· The Human Capital is a really busy place. They get a phone call on average every 5 seconds.
· I learned to be more organized. The room I was given was barely bigger than Harry Potter’s broom cupboard bedroom, but I had to store almost 900 files in it. Considering the fact, that the room was made even smaller as the desk took up half of the room and disused computer parts took up another quarter. In my final week, I had to share the room with another temporary staff. At first I had the whole desk to myself, as she didn’t need it. Then I had to use only half the desk (still okay), then one quarter of it. Really challenging to squeeze all those files on such limited space.
· My colleagues are really nice people. Every now and then, we would all go out to some restaurant to celebrate someone’s birthday and that meant free food and cake afterwards. I was even invited to their annual dinner, but I got sick and couldn’t make it.
· Conversation with the staff was either about food or eating outlets.
It was an unforgettable experience, though I doubt I would ever work in the Human Resource Department unless it’s a matter of life or death.
